EKKO Acid Wash Fleece Sweatpants

Got the wrong type of pants but these were mad valid and i will buy again highly recommended

Oversized Acid Wash Fleece Sweatpants

I’m 5’10” with a 30” waist. I had a pair of mediums which fit fine but I wanted a little more oversized where the bottom of the pants would touch the floor so I got these in a size large. They fit exactly as I wanted. The waist is still snug enough but the large is a little wider in the legs and go all the way to the floor. I can wear either size medium or large. I like them both. The design and wash is great. Very comfortable.

I never got anything i contacted ups and they said the never got it from yall and yall said wait 14 days so 1 star

This was genuinely one of the most frustrating online shopping experiences I’ve had.

I placed my order and received a shipping notification, but the tracking never progressed. After nearly two weeks, I contacted Ekkovision myself because I had specifically ordered these sweatpants hoping to have them for my birthday.

I was initially told that the orders from that day had shipped, but because there had been no tracking updates for over two weeks, they could either reship my order or refund me. I immediately explained that I did not want a refund. I wanted the items I purchased.

I was then told the items were unavailable for reshipment. The confusing part was that I checked their website immediately afterward and the items were still showing as available. After I questioned this, I was told that only the shirt was unavailable and was offered a different color instead. I agreed to the substitute and confirmed my shipping address.

Then… nothing.

I had to follow up AGAIN several days later and explain that I honestly did not even care which shirt they sent I bought the shirt primarily to meet the free-shipping threshold. The sweatpants were the entire reason I placed the order. I specifically asked them to please just send the pants.

After nearly three weeks of this back-and-forth, I was finally told that now BOTH items were out of stock and my only options were a refund or store credit. At that point I took the refund because there was apparently nothing left to resolve.

And somehow the experience gets even more ridiculous..immediately afterward, I received an automated email saying, “We fulfilled your order from our store 19 days ago” and asking me to review the sweatpants.

I cannot review the sweatpants. I NEVER RECEIVED THEM.

A refund is obviously appropriate when a company cannot provide merchandise that was paid for, but refunding my money three weeks later does not somehow make this good customer service. I never wanted my money back. I wanted the product I ordered while it was available. Had someone addressed the shipping problem when it occurred or even handled my first inquiry promptly and accurately. There may have still been inventory available to actually fulfill my order.

What bothered me most was having to repeatedly follow up myself while receiving changing information: the order shipped, the items couldn’t be reshipped, the website showed them in stock, one item actually could be substituted, my address was confirmed, and then days later I learned nothing would be shipped at all.

This was my first order from Ekkovision, and unfortunately it will probably also be my last. The clothes may be great.. I wouldn’t know, because after 19 days, multiple emails, and a “fulfilled order” notification, I still never received a single item.

Oversized Acid Wash Fleece Sweatpants

my order (#1197705), has not been delivered and its past its estimated delivery date of Aug 17th. The tracking status has also not updated since August 12. Ive emailed regarding my order status and why i haven’t received it. Please if you can, reship my order thank you.

Oversized Acid Wash Fleece Sweatpants

My tracking shows my shipping label was created, but the order was never taken to the post office.

I would love to give a higher rating because the quality of the item I received is great, but unfortunately, my order arrived incomplete. I ordered two pairs of sweatpants, but only one arrived at my forwarder address. I already contacted customer support via email regarding order #1166835 with all the proof, and I am currently waiting for a response to get my missing item (Oversized Acid Wash Fleece Sweatpants - Samurai) shipped out. I hope this can be resolved quickly!

I wore them today all the pants are great, we could do even bigger graphics honestly it would be cool they’re great

It's been nearly 3 weeks i haven't received any more updates

The shipment has arrived yet

I ordered this item along with 9 other items the day of the Onera drop. 16 days later more than half of my order was out of stock and was refunded to me. 1 star because I never got it.