Refund policy

Returns, Refunds & Exchanges Policy

Our Guarantee

We stand behind our products and want you to have a great experience. If your order doesn’t meet expectations, you may request a return within 30 days of delivery.

To be eligible for a return:

  • Item must be new and unused

  • Item must be in original packaging

  • Proof of purchase is required

To start a return, email support@ekkovsn.com.
Returns sent without prior approval will not be accepted or refunded.

Clearance & Final Sale Items

All clearance items are final sale.
No returns, exchanges, or refunds.

Damaged, Incorrect, or Defective Items

Please inspect your order immediately after delivery.

If your item arrives damaged, defective, or incorrect, contact support@ekkovsn.com within 24 hours of delivery and include:

  1. Photo of the product

  2. Photo of packaging

  3. Photo of shipping label

We will review and resolve the issue as quickly as possible.

International Orders — Final Sale

Due to shipping costs, customs fees, and logistical limitations, all international orders (outside the United States) are final sale.

We do not accept international returns, exchanges, or cancellations once shipped.

Customers are responsible for any customs duties, import taxes, or carrier fees. These charges are non-refundable.

If an international order arrives damaged or incorrect, contact support@ekkovsn.com within 24 hours of delivery with photos for review.

Return Shipping (Domestic U.S.)

If your return is approved, we will provide a return shipping label.

Ship your return to:

Ekkovision, LLC
Returns Department
14065 S Main St, Suite 100
Houston, Texas 77085
USA

Include:

  • Original order number

  • Tracking number after shipment

Items must be securely packaged to prevent damage in transit.

Non-Returnable Items

For safety and hygiene reasons, the following items cannot be returned:

  • Consumable products

  • Personal care goods

  • Opened ingestible supplements (unless defective)

  • Hazardous materials

  • Flammable liquids or gases

  • Custom or personalized items

If unsure, contact support before ordering.

Refunds

After we receive and inspect your return, you will be notified if your refund is approved.

Approved refunds will be issued to the original payment method.

Processing time:

  • 3–5 business days after approval (bank processing times may vary)

If you do not see the refund after this period, contact your financial institution first, then reach out to us.


Restocking Fee

Orders exceeding $500 may be subject to a 10% restocking fee if returned after fulfillment processing has begun. Due to inventory allocation, payment processing fees, and operational costs associated with high-value orders, the restocking fee will be deducted from the final refund amount. Shipping costs are non-refundable.

Contact

For any return or refund questions:

Email: support@ekkovsn.com
Mailing Address:
Ekkovision, LLC
14065 S Main St, Suite 100
Houston, Texas 77085
USA