Shipping policy


Processing Your Order

Our Fulfillment Team carefully prepares every order. Orders typically ship from our location within 1-2 business days (Monday through Sunday, excluding holidays). However, orders placed during large sales, promotions, product launches, or holidays may require additional processing time.

We will be closed in observance of the following U.S. holidays:

  • New Year's Day
  • Martin Luther King Jr. Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving Day
  • Christmas Day

If you notice an error on a recently placed order, please contact Customer Service immediately. We’ll do our best to assist you. support@ekkovsn.com 

 

Shipping Your Order

We offer multiple shipping carrier options, including USPS and UPS. Shipping availability, rates, and speeds vary based on location.

Domestic Shipping

Carrier Option Estimated Delivery Time
USPS Ground Advantage 5-7 Business Days
UPS Home Delivery 1-5 Business Days

 

Please note: The estimated delivery times listed above are for transit only. Your chosen shipping timeline starts from the day we ship your order, not the day you place it. Orders placed on Friday evenings or weekends may not ship until the following Monday. This applies to all shipping methods, including Overnight, Priority, and 2-Day Shipping.

 

ORDER PROCESSING TIME & DELIVERY ESTIMATES

Processing time can take up to 5 business days before an order ships. To estimate your delivery date, add 1-5 business days (processing time) to the estimated transit time listed above.

EKKOVISION DOES NOT GUARANTEE ARRIVAL TIMES

We do not guarantee exact delivery dates. Shipping speeds may be affected by factors beyond our control, such as:

  • Severe weather conditions
  • Supply chain disruptions
  • Other unexpected delays
  • Holidays

We are not responsible for shipping delays due to these circumstances and cannot offer reimbursements for late deliveries.

 

Tracking Your Order

You can track your shipment using the tracking link sent to your email when your order ships.

  • Tracking information may take up to 48 hours to appear.
  • Once your order is delivered, we’ll send a confirmation email or SMS notification.
  • We cannot override courier policies or appeal delays on your behalf.


Returned Orders

If a package is returned to us due to:

  • Incorrect or incomplete address
  • Courier service disruptions
  • Other unforeseen issues

Please contact us at support@ekkovsn.com immediately. We will assess the situation and determine a resolution based on the circumstances.

 

Lost, Stolen, or Damaged Orders

We offer Package Protection Insurance via SavedBy.

This optional service allows you to request a refund or replacement if your package is lost, stolen, or damaged in transit. Coverage availability varies by location. View the policy summary here. Terms and conditions apply.

How to Opt In for SavedBy Package Protection:

  • At checkout, locate the SavedBy checkbox (after shipping options).
  • Tick the checkbox to add coverage (a small fee applies).
  • Complete your order and check your email for coverage confirmation.

SavedBy may be pre-selected for certain orders. If you wish to opt out, simply uncheck the box before completing checkout.

⚠ Ekkovision is not liable for lost, stolen, or damaged packages after shipment or delivery.

 

Military Shipping

We proudly ship to APO, FPO, and DPO military addresses.

  • Customers are responsible for ensuring all delivery details are accurate and properly formatted.
  • Our shipping software cannot validate or correct address errors.


Shipping Policy Questions 

If you have questions or concerns about our shipping policy, please reach out to us:

📧 Email: support@ekkovsn.com

We’re happy to assist you!