FAQs
How to contact us?
For order-related questions, contact us through the platform you ordered from (TikTok Shop, Amazon, or our website).
For website orders, please email support@ekkovsn.com
When will my order ship?
Orders are usually processed and shipped within 1 to 2 business days. During major launches, sales, and holidays it may take up to 5 business days to ship out.
Do you ship internationally?
We currently only ship within the United States through our website. If you're located in Canada or Mexico, you can find Ekkovision products on Amazon.
Which shipping carriers do you use?
We offer USPS Ground Advantage (5 to 7 business days) and UPS Home Delivery (1 to 5 business days). The shipping timeline starts after your order has been processed.
How do I track my order?
We offer USPS Ground Advantage (5 to 7 business days) and UPS Home Delivery (1 to 5 business days). The shipping timeline starts after your order has been processed.
What is Shipping Protection?
At checkout, you’ll see the option to add package protection with SavedBy. This covers lost, stolen, or damaged packages. If you decline it, you’ll need to handle any claims directly with USPS or UPS.
Need more details?
For full terms and additional information, please visit our SHIPPING POLICY
What is your return policy?
We accept returns within 30 days of delivery for items that are unused. Items must be in original packaging and you’ll need proof of purchase.
How do I start a return?
Email support@ekkovsn.com with your order number and reason for the return. Once we review it, we’ll send you a prepaid return shipping label.
What items can't be returned?
Email support@ekkovsn.com with your order number and reason for the return. Once we review it, we’ll send you a prepaid return shipping label.
How long does it take to get a refund?
We don’t accept returns on opened supplements, perishable items, custom products, personal care goods, sale items, or gift cards.
Can I return an international order?
We don’t process international returns through our website. If you ordered through Amazon in Canada or Mexico, refer to Amazon’s return policy.
Need more details?
For full terms and additional information, please refer to our REFUNDS POLICY
My package was returned to sender. What should I do?
This can happen if the address was incorrect or undeliverable. Email support@ekkovsn.com and we’ll help you get it sorted.
My order is delayed. Should I contact support?
If it’s been less than two weeks since your shipping confirmation, your package is likely still in transit. USPS and UPS sometimes experience delays. If it’s been longer, feel free to reach out. support@ekkovsn.com
What if something’s wrong with my delivery?
For any shipping concerns, please contact our support team with photos of the item and packaging.
Note: We are not responsible for lost or stolen packages after delivery. Please reach out to our team or the carrier directly to file a claim.
Do your products contain allergens?
Some supplements may contain allergens like dairy or soy. Always check the ingredient list on each product page or container.
How do I know which supplements are right for me?
If you're unsure, start by identifying your goals (e.g., energy, recovery, general health). Then review the product descriptions and ingredients. You can also reach out to support for help choosing the right stack.
Does your creatine contain any allergens like peanuts or tree nuts?
If you're unsure, start by identifying your goals (e.g., energy, recovery, general health). Then review the product descriptions and ingredients. You can also reach out to support for help choosing the right stack.
Can I take multiple supplements together?
Yes, many of our products are designed to be stackable. Always check the suggested use instructions and start with lower doses if you’re combining products for the first time.
How should I use your supplements?
Each product is different, so always follow the instructions on the label for serving size and timing. If you're unsure, feel free to reach out to our support team.
Are your supplements third party tested?
Yes, all of our supplements are third party tested. You can find test results on our site under the “Third Party Test Results” section.
Why is the creatine scoop more than 5 grams?
Our flavored creatine includes added ingredients for taste and mixability, which increases the scoop size. You’re still getting a full 5g of creatine per serving.
What kind of creatine do you use?
We use ultra fine 200 mesh creatine monohydrate, smooth, tasteless, and easy to mix without clumps.
Are your supplements and capsules halal friendly?
Most powders, like our pre workouts and creatine, do not contain gelatin. Some capsules (like multivitamins) are vegetarian and halal friendly, while others may contain gelatin and are not halal certified. Always check the ingredient list on the product page for the most accurate info.
Which pre workout should I start with?
OB Mix is a great beginner option with 250mg of caffeine, a solid blend of pump and focus, and budget friendly pricing. Start with one scoop to assess tolerance.
What’s the difference between stimulant and non stimulant pre workouts?
Stimulant pre workouts (like OB Mix) contain caffeine to boost energy and focus. Non stim options (like Satori) give you pump and clarity without the caffeine, ideal for night training or those sensitive to stimulants.
What should I take if I train at night?
We recommend Satori 4.0 or Satori Light, our caffeine free pre workouts. For extra performance, stack it with Pump Caps, VasoDrive-AP, or our non stim nootropic.
What kinds of supplements do you offer?
We offer a wide range including pre workouts, creatine, protein, electrolytes, multivitamins, and more, all formulated for performance and quality.
What kind of clothing do you sell?
We offer a mix of performance and lifestyle apparel including beaters, hoodies, long sleeves, and pump covers. All pieces are designed for comfort, training, and everyday wear.
What sizes do you offer?
Our clothing comes in a wide range of sizes. You’ll find size charts on each product page to help you choose the right fit. If you’re in between sizes or unsure, feel free to reach out to support for a recommendation.
Where can I find lifting gear?
We offer select lifting-related accessories like wrist wraps and straps. These items are listed under our Accessories section.
How should I wash and care for Ekkovision clothing?
We recommend cold washing your clothing and either air drying or using a warm machine dry cycle to help reduce shrinkage. Avoid high heat settings to preserve the fabric, fit, and printed graphics.
Do you accept returns on clothing?
Yes. We accept returns on clothing as long as the items are unworn, unwashed, and returned within 30 days in original condition. Once your return is inspected and approved, we’ll issue a refund to your original payment method.
Where can I find the sizing guide?
Every clothing product page includes a detailed size chart. If you still need help choosing the right size, our support team is happy to help. support@ekkovsn.com
Do all Ekko Energy drinks contain caffeine?
No. Some flavors are caffeine-free. Be sure to check the label or product description for the exact ingredients.
How can I tell which ones are caffeine-free?
Caffeine-free flavors are clearly marked on the product page and label.
When should I take Ekko Energy?
Caffeinated flavors are ideal before workouts or in the morning. Caffeine-free options can be used any time of day.
Can Ekko Energy replace a pre-workout?
It’s not intended to replace a pre-workout, but it can be a lighter alternative if you're looking for hydration and a boost.
What payment methods do you accept?
We accept all major credit and debit cards, along with PayPal.
Why won’t my discount code work on my subscription?
Discount codes don’t apply to “Subscribe & Save” orders. These are already discounted and not eligible for additional coupons.
What discount codes are available?
You can use code EKKO at checkout for 15% off. Athlete codes are also valid if you’re supporting someone from the Ekko community.
How can I become an Ekko Affiliate?
You can apply to be an affiliate by visiting the Affiliate page on our website. Once approved, you’ll receive a unique referral link and earn commission on sales.
What’s the difference between an athlete and an affiliate?
Affiliates earn commissions on referred sales, while athletes are handpicked based on performance, social presence, and overall impact. Athletes may receive products, exclusive deals, and bonus incentives.
How can I become an Athlete?
Once your affiliate account reaches $10,000/month in sales, we’ll review your performance and reach out with an invite to join our Athlete Program.
What are the benefits of being an Athlete?
Athletes may receive:
Free Ekkovision supplements and apparel (based on performance)
Access to in-person meetups at our HQ
Bonuses for Top 10 performers each quarter
A potential signature product on our store and social platforms
Where do I manage my affiliate account?
Once accepted, you’ll receive login access to your affiliate dashboard, where you can track clicks, sales, and earnings.
